Policies

PROCESSING

If an item is listed as In Stock, it should ship within two weeks from the purchase date. Once an order has been shipped, you will receive a tracking number with shipping confirmation. If you do not receive an order confirmation within 72 hours, please check your spam folder before emailing us. Customers are responsible for all customs charges. 

SHIPPING

For all orders, we offer one flat rate of $80 Worldwide Shipping (5-20 business days after ship date). You will receive an email with your package’s tracking number once your order has shipped.

*COVID-19 Update*

Orders are still shipping with the possibility of slight delays.

INTERNATIONAL DUTIES AND TAXES

Customers are responsible for the payment of duties and taxes imposed by the country where the order is delivered.

RETURNS

If you are not satisfied with your purchase, we can refund or exchange the item. However, we do not cover additional shipping costs. Returns must be made within 7 days of receipt of goods, and must be returned in its original packaging. A credit or refund will be applied once the item is received and inspected by our team. If you would like to initiate a return or exchange, please email us at info@hollowforms.studio.

LOST OR STOLEN PACKAGES

If your package is lost or stolen, we will do everything we can to assist you. However, we are no longer responsible once your order is in transit.

DAMAGED MERCHANDISE

In the event of a damaged or defective item please email us with an attached image of the damage/defect. We will send a return label for the item. Based on availability we will send out a replacement, issue store credit or a refund.

CONTACT INFORMATION: 

For any questions, concerns or comments, please email us at info@hollowforms.studio.